FAQ

FAQs

1.How do I take care of jewellery?

To keep your jewelry looking its best, avoid contact with water, perfume, and harsh chemicals. Store pieces in a protective bag or box to prevent damage. Handle gently to avoid tugging or pulling on the thread.

2.How do I choose the correct size of jewellery?

Sizes are accurately provided for each item on the product page. If you need further assistance, please consult the size guide or contact us directly. For any additional queries, reach out via WhatsApp- 7973950212 or email. We’re here to help ensure you get the perfect fit.

3.Can I get my order customized?

Yes, customizations are available for an extra ₹200. Reach out to us on WhatsApp or call -7973950212to discuss your needs.

4.What materials are used to make jewellery?

At MoodandMetal we use high-quality materials like stones, pearls, crystals, and fabrics. Check each product description for specific details before ordering.

5. Can I return or exchange my order?

We do not accept returns or refunds once an order is placed. Exchanges are only possible for damaged or incorrectly delivered products.

6. How can I track my order?

Once your order has been shipped, you will receive an email with your tracking details, allowing you to monitor your package’s journey.

7. What to do if my order has an item missing or damaged?

We recommend that all customers record a video of themselves unboxing the package upon delivery. In the event that you receive a damaged or missing item, this video will greatly assist in the quick approval process for an exchange or replacement. Please go through our exchange and refund policies to understand it better.

8. Do you offer international shipping?

Currently, we do not accept international orders directly through our website. However, you can still place orders from outside INDIA by reaching out to us on WhatsApp at (+91) 7973950212 and we will assist you with a manual order process. Please go through our shipping policy to understand the costs involved, time durations, etc.

9. What payment options are available?

At present, we accept payments via Debit card, Credit card, UPI, Google Pay, Paytm, and Net Banking. Please NOTE: Cash on Delivery (COD) is not available at present.

10. In how many days my order will be dispatched?

Orders are usually dispatched within 1 – 2 working days. Delivery takes 4 – 7 days throughout INDIA, depending on your location. For more information please go through our shipping policy.